Pусский
Perfect quality is our major priority
Our commitment to the quality consists of several stages:
1. PRODUCT DEVELOPMENT
On the stage of product development we ensure we use the materials, which meet the following criteria:
- Safety
- Outer appearance
- Durability
- Price
For each item we are filling in a product profile form with the information about the materials.
At this stage our designers and technologists collaborate on a document with comments and instructions for the manufacturing department
2. PURCHASING MATERIALS
Our technologists and designers supervise the purchase of materials. If the materials do not meet the confirmed standards, they are declined and have to be replaced.
3.PRODUCTION SAMPLE
The manufacturing of the prototype is supervised by our designers and technologists. At this stage we check and revise the instructions for the production department. All instructions are fixed in writing and archived, so that they can always be used for future projects. If the prototype does not meet the requirements of the model sample, the production sample has to be revised based on the instructions of the designer and the accountable manager within the shortest time.
On this stage we also check, if the sample meets the regional safety standards.
4.PRODUCTION QUALITY CONTROL
We have our own internal quality control system at the manufacturing facilities.
The manufacturing process of the outer plush coat includes 7 main control points:
1) The cut of the material: All cuts must match the templates
2) Machine sewing and stitch quality
3) Weight of the filling material and density of the stuffing – this is a very important step for mechanical toys because stuffing affects the motion of the module.
4) Hand sewing and stitch quality
5) Intermediate inspection of the items according to the production samples – completed by the head designer at the beginning of the final manual adjustment of the item's shape and before packaging.
6) Verification of toy's final shape and accuracy of packaging
7) Final random check of at least 3% of the whole batch completed by the designer or accountable manager, who must fill in an internal quality check document. The final acceptance report is signed at least 5 days before the shipping date. If the items fail the final inspection, we investigate the reasons of the problem and identify ways to tackle it. Usually, 5 days are enough to solve minor problems so that the goods are shipped on time.
Manufacturing of the mechanical module includes:
- During the assembling process of the module's body and the mechanisms we measure, test and supervise:
* necessary amount of lubricating substance in the gear wheels, completing crash test
* electronic and the soldered joints
* power and speed motors
* electric leakage
* sound volume
* IC functions
- Final random check of the modules before delivery to the sewing workshop.
Usually we check no less than 2% of the whole batch. The check-up is completed by a technologist and an engineer. Basing on the results, we issue an acceptance report signed by the accountable persons.
- The first recheck in the sewing department.
Each mechanical module is checked in a completely isolated silent room. The check points are: sound, speed and smoothness of the module movements, undesired noises, intactness of the module's body etc.
- The second recheck in the sewing department.
Completed before plush coats and mechanical modules are assembled together. The check points are the same as in the first recheck.
- Last stage of operation control: checking the functioning of the module with batteries just before packing.
We check if the movements are synchronized correctly with the music; if intensity and speed of the movements match the model sample; as well as if the sound volume and its quality meet our standards.
5. WE KEEP ALL THE DATA AND REPORTS SAFELY STORED.
Each toy batch has a sewn-in tag with the manufacturing date. In the event of reclamations we can quickly access our database and identify the reason of the problem. We maintain our defect rate below 1,5%.
