Service

                         Efficiency and mutual understanding are the keys to high quality service

We must work efficiently and understand our partners:

1. ASSISTANCE

Each of our clients is supported by a personal assistant. This assistant is responsible for all matters related to the order, such as: shipping date, paperwork and development of new samples. The assistant approves production and shipping plan for each of his clients and reports to the head supervisor on a day-to-day basis. All arising matters or problems are solved promptly and without delays. The employees of our company are obliged to deliver all important information strictly in written form via email. It helps to avoid misunderstanding, disagreement or serious mistakes that could occur over phone calls.

2. DOCUMENTATION

All our documents are written in a  comprehensible and clear manner. For example, we issue invoices individually for each container, what helps to determine its exact capacity and to plan shipping costs.

3. MOQ

Our usual minimum order quantity is 2500 pieces, but for some items we are happy to offer you a MOQ starting from 1000 pieces and fewer. We want to make sure you have space to experiment and create.

4. BENEFITS

We are actively looking for partnership options and that is why our clients are much more than buyers for us. One of our goals is to establish a chain of local representative offices with distributors in different countries. Based on this aspiration, we build our relations with the clients, considering options for joint business ventures. We are happy to meet the expectations of our partners and negotiate flexible order terms and conditions. For example, we can commence the manufacturing process having received a minimum deposit only or even without it, just with a written warranty provided.

5. RESPONSIBILITY

We are fully responsible for the quality of our products. Any defected items (note: not torn or dirty because of mishandling) can be returned to us and we will reimburse the costs after receiving a report from an independent appraiser company. We provide 1 year warranty for our items. Our company managed to achieve a very low rate of manufacturing defects below 2%. The rarely occurring defects are mainly minor problems with the plush coat or mechanical modules. We are proud to say that over the last 3 years our clients did not experience any regular or reoccurring defects.

6. OEM, ODM

You can choose an item from our existing range of toys. Should you have your own ideas and preferences, give us a note and we will create a sample for you . We can easily change songs, clothes and accessories of our toys to fit your imagination. This is how we make out toys unique and suitable local markets.

For example, if your market is France, you might choose soft pastel  fabric colors to create a more Provence look. Pick typically French accessories - chic and a la mode, add a French song you like, and you will have a toy tailored specially for French customers. Share pictures, videos and links you like with us, so we could have better understanding of your ideas.  You can also chose one of the items from our catalogue and tell us what do you want to change. Or just send us a picture of a toy you like. Do not forget to attach the audio-file in WAV-format (the copyright matters to be discussed directly). Within a week we will make a sample basing on your requests.

7. FEEDBACK

If you have any problems or questions, please do not hesitate to contact us (if you wish anonymously, too) at:

sote@ruchirstmas.com         sotechina@yandex.ru

Your message will be reviewed by the CEO and the Owner within the shortest time.